KPN, the largest telecom provider of the Netherlands, has served the Dutch healthcare market for many years now. They know the market very well and they noticed a gap in their product portfolio. While they already provided a communication solution in the form of secure mail, many organisations had a need for something more innovative: a messaging and video calling solution.
The platform to be acquired had to be an existing, user-friendly solution, developed in the Netherlands by a dependable partner. Alterdesk fit the bill.
Before launching the KPN Healthcare Messenger, we collaborated with KPN to ensure that their platform would meet all their needs. We prepared all of the apps in their colours and branding and discussed strategy with them to combine our expertise (communication technology) with theirs (healthcare) and ensure maximal success.
KPN’s position within the Dutch healthcare market was a definite plus when it came to launching the KPN Healthcare Messenger. Together with KPN we also made sure that their existing email solution, which many Dutch healthcare organisations were already using, could be combined with the messenger for a fully integrated user experience. This heightened the acceptance rate and allowed KPN to present a combination of email and messaging as an all-round communication service.
E-consultations (by means of chat and video calls) are ideal for both the practitioner and the client. Save tons of time by conducting less physical appointments.
As a community nurse, you are often working on your own. Use a messenger to request assistance from other healthcare providers by chat or video call.
Integrating our platform with an EHR enables hospital staff to start communicating about future appointments straight from a patient’s medical record.
Paramedics who run into complex situations can now use smart glasses to get remote assistance from specialists at other locations.
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