Exchanging messages and files, video calling and a lot more – the Alterdesk healthcare messenger offers healthcare providers countless functionalities. While developing our messaging platform, we keep in touch with healthcare professionals to ensure that both old and new functionalities match the daily reality of the healthcare provider and the patient or client.
Check out what our messenger has to offer!
Exchange text and voice messages with ease, use a broad range of smileys for nuance and share large files (in any format!) in a heartbeat. Alterdesk enables you to share up to 1 GB worth of files per message, making external file sharing tools redundant.
You can delete your own messages at any time – this way, you maintain full control over your communication. You can also choose to use the ‘lifespan’ functionality to have a message be displayed for a specific amount of time only, after which it will automatically be deleted.
You can exchange messages and files with your own team, but also with external contacts. This makes it very easy to add your patient or an external healthcare specialist to a conversation. Your team members will be listed under ‘Co-workers’, external healthcare providers under 'External contacts' and patients or clients under 'Private persons'.
Thanks to the green ticks bottom right of your message, you will never have to wonder whether your message has been delivered and read. One green tick means that the message has been sent successfully – a second means that your message has been read. In group chats you can check each individual message to see which participants have read it.
Most healthcare professionals don’t spend their workdays behind a desk. That is why the Alterdesk messenger is available for desktops, laptops, tablets, smartphones and wearables. This way you can send and receive messages wherever you are.
You can start video calls straight from an existing Alterdesk conversation, using any device. This is ideal for, for example, remote patient monitoring and conducting meetings with professionals working in other locations.
Do you want to know more? Visit our video calling page.
Our video call functionality can also be used in combination with our smart glasses app. This way, healthcare professionals can perform complex actions (such as surgeries or wound care) while streaming video handsfree, by means of a pair of smart glasses.
All communication is sent and stored securely (according to the HIPAA norm). We use encryption keys, firewalls, intrusion detection and intrusion prevention systems to ensure maximum security. Besides this, the messenger is developed and hosted in the Netherlands. As such, sent data does never fall under foreign legislation.
Our hybrid messaging functionality enables you to conduct email conversations through Alterdesk. The contents of the emails will be available in an Alterdesk group chat and participants can add new messages by either sending an email or using the messenger. This way you can prevent sensitive data from ending up in the hands of foreign email providers, which may cause a security issue.
Alterdesk also supports end-to-end encryption by ways of our so-called ‘hyper secure’ chats, for which we use technology based on the Signal protocol.
For an extra layer of security, you can choose to switch on two-factor authentication. This means that you log in with your username, password and an authentication code (generated by, for example, the Google Authenticator app).
Single Sign-On is ideal for large organizations: it enables you to provide team members with access to the Alterdesk messenger without having to go through the registration process. It is a lot easier to keep track of your account management this way, which leads to cost reduction and improved security.
Are you busy preparing a meeting or bringing your communication archives up to date? All Alterdesk conversations can easily be downloaded as a PDF file, ready to be stored or printed. You can also choose to download conversations including attached files as a ZIP-file.
You can easily manage the user accounts that fall under your company account by means of the company settings. You will also find many advanced settings here, such as whether your team will be obliged to use two factor authentication or a pin on mobile devices.
When it is important that all messenger communication is made available in other software (such as an EHR or ECR), having to transfer all data manually would be a waste of time. It is possible to automate this process by integrating our messenger into other software by means of our API. To realize such integrations, we often collaborate with integration-specialists such as Copernicus.
Green is, of course, a lovely color, but perhaps you would like your team to use a messenger in your organization’s colors – that can be arranged! Choose your colors via the company settings.
The features mentioned above are just the tip of the iceberg – our secure messenger can do so much more.